Nobu Watanabe

Co-founder of Contentserv
(now VP of Centric Software PXM)

Nobu has spent decades working with global manufacturers to improve how companies support their partner ecosystems. His work focuses on enabling partners with the right information and tools to deliver consistent customer experiences and drive scalable growth.

Mihai Harca

Manager, Global DCX Marketing & Marketing Strategy at Panasonic Connect EU

Mihai leads global digital customer experience and martech strategy for Panasonic Connect, Panasonic’s B2B division. He focuses on scaling product experience initiatives across regions, aligning teams, governance, and digital platforms to support enterprise customer engagement.

Swapnil Shah

Executive Leader, AI-Enabled Marketing & Business Transformation

With a decade at Procter & Gamble leading brand transformations across South Korea, India, Japan, China, and Australia, and a subsequent chapter commercialising enterprise AI for Fortune 500 clients including Nestlé, Diageo, and DBS, Swapnil Shah brings this conversation something rare — genuine practitioner experience building winning customer strategies in Asia, before and after AI changed the rules. His view: in today’s Asian markets, AI-first is not a strategic choice. It is the only viable starting point, to localise at speed & at scale needed to win.

Benjamin Cheng

IT Business Partner, Customer Experience & Digital Innovation (CXDI) at Panasonic

Digital Transformation executive specializing in the intersection of product strategy and consumer experience. Currently driving digital marketing and CX at Panasonic, Benjamin scales high-growth e-commerce ecosystems across APAC by harmonizing global brand standards with localized, data-driven agility.

Jorge Rosario Tapia

Ecommerce Senior Manager, Singapore & Malaysia Electrolux Group

Jorge is the Head of E-commerce at Electrolux Singapore & Malaysia, where he drives digital growth and consumer experience across online channels. With over a decade in ecommerce and digital transformation globally, he focuses on scaling partnerships, innovation, and data-driven strategies in the home appliances industry.

Shinjiro Shirai

Marketing General Manager at Fuji Oil Asia Co,.Ltd.

Application specialist with 11 years of experience in Japan. Application and Sales senior manager with 5 years of expeience in Thailand. Marketing General Manager with 2 years of experience in Singapore.

Derick Ng

CEO & Co-Founder at Clickr

Derick Ng is the CEO and co-founder of Clickr, a digital agency helping brands grow across Southeast Asia through marketing, technology, and AI. With over 15 years in digital strategy, he focuses on building AI-driven marketing capabilities that deliver stronger brand performance.